[OxO4]

They don't ship the laptop, they send a technician and do the repair on-site. I have personal experience with a Lenovo ThinkPad. Dispatching the technician may have taken one or two business days (I don't remember exactly).

[ianhowson]

Dell used to do next business day on-site tech visit as standard, and 4-hour for a relatively low surcharge on the purchase price.

That was a long time ago though.