[Order]

>Denied data recovery when it’s possible

This one hits close to home.

I brought in my phone for a warranty exchange when the charging port was damaged. Phone at 7% without the ability to charge, I was told emailing photos to myself was the only option and was prodded to use the cloud storage in the future.

It’s unfortunate I wasn’t in the position to leave without a new phone. Years of photos were lost that day due to this lack of option and my own failure to back up locally.

[kolinko]

I’d say - only your own failure to back up locally.

If you don’t do backups, it’s just a matter of time before you lose data one way or another.

[Dylan16807]

No way. If the device got lost or crushed then it's all user fault. But with the device completely intact, just needing to be charged (you could even swap the battery if you actually wanted to help the customer), lack of backups gets much less than half the blame here.

[Order]

Totally agree with you, this was my own doing. Though I would have been more than willing to pay extra for data recovery if it were an option.