[hoechst]

How cares whose fault it is? In the end, you're not able to provide service to your users and you potentially lose money.

[pmlnr]

Business risk cares. SLAs, SLOs, SLIs, they are all about this; to be able to direct the blame.

[lkbm]

The argument being made above only holds water if Cloudflare has worse uptime than smaller providers, and that it's because they're big.

This is often the case when monopolies realize they're in a position where they can get away with sucking, but I don't believe that to be the case with Cloudflare yet.