[fd111]

I had a tilt-mech-ish problem with my Aeron when it was just past its ninth birthday. I don't know about warranty policies on current sales, but my Aeron came with a 10 year warranty. My local H-M dealer dispatched a service tech to my house who replaced the broken bits and a bunch of other worn parts at no cost to me. The chair is now almost 20 years old and all of the fiddly bits still work. I replaced the (torn) mid-back brace a year or so ago at a cost of something like $75. That seemed like a lot until I pondered how long and well that chair has served me.