It seems like this is being used as a cheap tactic to avoid giving users meaningful and accurate feedback. Eg the loan approval example, if the user was presented with the details of what got them the approval instantly, it might be more convincing than an instantaneous response with no rational. The artificial wait just gives the space for the user to make up a cause for the delay and walk away with a completely incorrect perception about how the system works, which is great if your goal is to manipulate people’s behavior using psychological tricks.
No comments yet.