[Cyranix]

Not exactly the same scenario, but my little company (barely over 10 people) decided to splurge on GitLab Silver, and it was a royal pain for someone on GitLab's side to get in touch with us and take our money, even though we've already been a lower-tier customer for a while.

The UX isn't as polished as GitHub's, but I can live with it. The billing system, on the other hand, seems to be rather dreadful.