That said, at small companies where I have worked I have found slack/chatops to be very useful. It's already there. You don't need a separate system. Hopefully you have some other work organization tool (Trello, etc) that you can use to track work (slack is great for real-time discussion and history but I'd hate to have it be my to-do list).
Ah this is extremely cool - having set up slackops by building bots on lambdas in the past, I can attest it's way more difficult and time consuming than it should be.
For an example of an unexpected issue you face - slackbots must give responses within 3000ms otherwise slack reports the slash command as failed. This means you have to do things like set up a proxy and worker lambda for anything that doesn't execute essentially instantaneously, and even then it sometimes fails to respond within 3000ms on cold starts.
A purpose built interface you can just get set up with a few clicks would be a great improvement. Hope the other cloud providers introduce similar services as well.
As an edit to the above, as pointed out in other comments, this actually only does unidirectional notifications - i.e. pushing notifications to Slack. This is the part that is already really trivial, with Slack webhooks.
I suppose this hooks into stuff like SNS and may not require writing code or running a server/lambda, but still, less useful than it first appeared. A service for easily setting up backends for conversational slackbots or slash commands would be much more exciting, in my opinion.
Came here to say the same thing -- the real value in ChatOps comes when Ops folks are issuing commands in the chat room; this enables other employees to watch and learn how specific issues are investigated and resolved.
ChatOps is about providing visibility into operations.
I've been waiting for something like this. But now that it's here it seems a bit complicated to automate the setup if you have lots of accounts.
I'll probably just go with an API Gateway proxy for the SNS webhooks in one account and add the webhook setup for the other accounts to their Cloudformation templates.
t34543|6 years ago
mooreds|6 years ago
https://halp.com
Maybe best of both worlds?
That said, at small companies where I have worked I have found slack/chatops to be very useful. It's already there. You don't need a separate system. Hopefully you have some other work organization tool (Trello, etc) that you can use to track work (slack is great for real-time discussion and history but I'd hate to have it be my to-do list).
davnicwil|6 years ago
For an example of an unexpected issue you face - slackbots must give responses within 3000ms otherwise slack reports the slash command as failed. This means you have to do things like set up a proxy and worker lambda for anything that doesn't execute essentially instantaneously, and even then it sometimes fails to respond within 3000ms on cold starts.
A purpose built interface you can just get set up with a few clicks would be a great improvement. Hope the other cloud providers introduce similar services as well.
davnicwil|6 years ago
I suppose this hooks into stuff like SNS and may not require writing code or running a server/lambda, but still, less useful than it first appeared. A service for easily setting up backends for conversational slackbots or slash commands would be much more exciting, in my opinion.
sneak|6 years ago
Useful, but only a small piece of a ChatOps picture.
jdenning|6 years ago
ChatOps is about providing visibility into operations.
mooreds|6 years ago
mediascreen|6 years ago
I'll probably just go with an API Gateway proxy for the SNS webhooks in one account and add the webhook setup for the other accounts to their Cloudformation templates.
bifrost|6 years ago
dlphn___xyz|6 years ago
smt88|6 years ago
somepig|6 years ago
yay for delegating prod infrastructure access controls to Slack
mooreds|6 years ago
List of supported services: https://docs.aws.amazon.com/chatbot/latest/adminguide/relate...
Only a few services supported right now (is in beta) but the big one (cloudwatch alarms) is.