[kartan]

> In the end, reducing support to the bare minimum possible appears a reasonable option for many companies: it is the easiest to implement, it reduces legal/PR risks, and it has a very measurable and consistent effect (how many people stop buying/using your service after failing to get support).

I agree that this is the best short interest for corporations. And that is why it is so important laws to protect consumers.

"Salmonella sickens 1.2 million Americans every year and causes 450 deaths ... But there’s a loophole when it comes to salmonella: It isn’t on that prohibited list of adulterants." https://www.vox.com/science-and-health/2018/10/4/17936714/be...

Corporations act in completely selfish economic interest. Mandatory customer support and hefty fines and regular inspections are the only protection for consumers. Also, it creates a fair environment where having good customer support is not an extra cost because of all companies having to provide it.

Corporations have a social responsibility that needs to be enforced. Corporations are going to optimize their extractive capacity until we humans are just reduced to production machines that survive another day to feed corporations profits. Our society goal should be human wellbeing, not corporate profits.