[prebrov]

“Always been a better experience” is just a personal experience.

Uber launched in SG before Grab did. Many drivers preferred Uber - they’re payout schedule and incentive structure was more favourable. Many riders, both locals and expats, including myself, preferred Uber. Grab undercutting Uber’s pricing was a tactic, just like GoJek is trying to chew off a market share by underpricing Grab today.

[philliphaydon]

I obviously can’t speak for drivers but I have spoken to 2 who both said they preferred grab over Uber because they picked up many more customers.

I never used Uber because it was never cheaper than booking a taxi over the phone.

Grab did a lot more than Uber for their app too. Pretty much from day 1 you could type a taxi stand number in and it would pin the exact location. Uber couldn’t even come close to figuring out where I was standing. So personal booking and usage experience was far better than Uber for sure.

[foo101]

Not a Singaporean. But I have traveled extensively in Malaysia and Singapore and I can attest to the better experience of Grab. The Grab experience (availability, pickup time, price, etc.) was so much better that I never even thought of installing the Uber app in my subsequent visit to these two countries.

[JCharante]

As a VN Grab user I love how superior the UX is for Grab than Uber. The subscription packages are great, GrabFood is great, the translation features, rewards system, mobile top up, etc... I don't look forward to returning to the US because I'll have to use Uber and Lyft which are behind Grab by miles.