Thanks for your reply - we do have some recurring types of issues, but I'd say it varies a fair bit. A lot of issues are customer support related (that require administrator access to fix), but there are a lot of system issues as well. All are deemed as items that need fixing after hours (even if I don't necessarily agree with that assessment.)There are actions being taken to fix both the number of customer support cases as well as the systems issues - but progress is slow, and our appetite to implement all of our customer requested changes end up adding lots of new problems.
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