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I built a game into our B2B product

81 points| virtuallyvivek | 6 years ago |pragli.com | reply

28 comments

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[+] gumby|6 years ago|reply
I almost didn't click on this link but I'm glad I did. It was a clever and thoughtful approach to fixing an adoption problem.
[+] usecontainers|6 years ago|reply
agree - this is a clever approach to solving the problem facing a whole group of applications where the "field of dreams" strategy is not going to work. Thanks for sharing.
[+] virtuallyvivek|6 years ago|reply
Glad you liked it, gumby! Stay tuned for similar experiments to promote adoption. :)
[+] clayschubiner|6 years ago|reply
Great how it started with framing the problem (and coming up with a name for it!) then went the product decision-making and how you landed at making a game

It could easily have been “we wanted to increase engagement so we made a game here’s the link” but this is 10x better

[+] virtuallyvivek|6 years ago|reply
Haha, thanks! From what people have been telling us - naming the problem definitely helped to frame the problem better.
[+] tonydl|6 years ago|reply
This is awesome. Do you have a sense of how many users it takes to solve the empty room problem? Is 2 enough?
[+] virtuallyvivek|6 years ago|reply
We see a drastic improvement in engagement when even 2 people are in the team. That's by far the best.

Of course, in longer tail usage patterns, the more users that we have, the higher engagement we normally see.

[+] latchkey|6 years ago|reply
"Doug and I spent several hours brainstorming out-of-the-box ways to add more value to the empty office experience in Pragli."

Why not talk to your customers and ask them what they want, then spend your time building features they need? Is the empty office experience an actual problem or is it more that people are busy and don't want to use your tool. Gaming them into spending time in your product does not seem like a win.

My mistake in the past with my own startups was to spend time building features that I thought would solve problems that my customer has instead of building things they really need. This sounds exactly like one of those cases.

"Press stunt: Hire a street performer at Caltrain"

Really? You think that is how your unicorn will succeed?

[+] rayzhou|6 years ago|reply
Really fascinating and creative approach! I wonder why this kind of thing hasn't been tried as commonly before or is as widespread today.
[+] virtuallyvivek|6 years ago|reply
Thanks! Not sure - but I really think more communication and collaboration products should try out more out-of-the-box engagement features like games.
[+] rlargman|6 years ago|reply
Do you have plans to implement any of the other engagement features you mentioned? I’d be curious to see what worked best.
[+] virtuallyvivek|6 years ago|reply
Yes! In the article, we mentioned that we were considering collectible avatars to include into the game.

Some out-of-the-box ideas include extending our Spotify integration to audio channels so people can collaboratively play music together.

[+] dennisaxu|6 years ago|reply
This is awesome, I've always felt that more onboarding experiences should feel like games.
[+] virtuallyvivek|6 years ago|reply
Yep - definitely helps to build up a feeling of attachment and delight to the product :)
[+] rosybox|6 years ago|reply
That's pretty neat. Are your users engaging with the game?
[+] virtuallyvivek|6 years ago|reply
Thanks for the compliment! We just pushed it out, but after a few days we'll update the blog post to reveal some interesting insights.

Stay tuned :)