How do you spend that much on software and have such an abysmal usability and security story? I don't think there is anything technically difficult about the consumer software they offer, namely https://www.bankofamerica.com/.
I think you would find that their security is better than you think. Otherwise they'd be hemorrhaging money left right and center to North Korea and the likes.
As for usability, probably a degree of incompetence, mixed with design-by-committee and legacy. Edit: It's worth pointing out that banks usually don't gain or lose customers based on their UX, so it's not something that the business optimizes much.
I don't think there is anything technically difficult about almost any of the consumer software facebook offers, except scale. The same applies here but exchange "scale" for "scale, reliability, security, and regulatory compliance".
> I think you would find that their security is better than you think.
You can get in to my account by verbally relaying my grandfather's first name over the phone. You can open a bank account with a SSN and no photo id. What security? Their "security" is a fraud department, much like our credit card industry.
> Otherwise they'd be hemorrhaging money left right and center to North Korea and the likes.
This is not how transactions work.
> Edit: It's worth pointing out that banks usually don't gain or lose customers based on their UX, so it's not something that the business optimizes much.
All banks offer the same shitty experience. What does differentiate them if not their software? They offer literally nothing my local credit union doesn't offer.
> I don't think there is anything technically difficult about almost any of the consumer software facebook offers, except scale.
No argument here, but facebook at least manages to hire designers and not impose weird non-sensical patterns of auth, like "Look for this image when you log in".
Their security questions are a massive security hole. Credit cards don't require a PIN. I don't see much indication that it is difficult to steal from people.
gpm|6 years ago
As for usability, probably a degree of incompetence, mixed with design-by-committee and legacy. Edit: It's worth pointing out that banks usually don't gain or lose customers based on their UX, so it's not something that the business optimizes much.
I don't think there is anything technically difficult about almost any of the consumer software facebook offers, except scale. The same applies here but exchange "scale" for "scale, reliability, security, and regulatory compliance".
SomeOtherThrow|6 years ago
You can get in to my account by verbally relaying my grandfather's first name over the phone. You can open a bank account with a SSN and no photo id. What security? Their "security" is a fraud department, much like our credit card industry.
> Otherwise they'd be hemorrhaging money left right and center to North Korea and the likes.
This is not how transactions work.
> Edit: It's worth pointing out that banks usually don't gain or lose customers based on their UX, so it's not something that the business optimizes much.
All banks offer the same shitty experience. What does differentiate them if not their software? They offer literally nothing my local credit union doesn't offer.
> I don't think there is anything technically difficult about almost any of the consumer software facebook offers, except scale.
No argument here, but facebook at least manages to hire designers and not impose weird non-sensical patterns of auth, like "Look for this image when you log in".
gen3|6 years ago
I've talked with info sec employees working in their Charlotte office, and have not been given an indication that they are slacking.
SomeOtherThrow|6 years ago