[ejain]

Just talked to someone at Airbnb. Two takeaways:

1. If the property does not match the description, take pictures (they won't just take your word for it).

2. If you are told that the original property is not available, contact Airbnb right away, and they will give you a full refund and help you find a place to stay (Airbnb or otherwise).

Fortunately, I've never had to put any of this to the test...

[lixtra]

> 2. If you are told that the original property is not available, contact Airbnb right away...

Can you ask your friend how to contact Airbnb such that you get a reasonable fast response, say within 1h?

[ejain]

I don't know anyone at Airbnb, but simply contacted them via https://www.airbnb.com/help/contact-us/channel, and had someone respond right away. YMMV.

[nowandonly]

https://www.linkedin.com/company/abbot-pacific/people/