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ericlevine | 6 years ago

Absolutely understand where you’re coming from. It can be jarring to be asked to go through those steps by a set of companies with whom you have no direct relationship. That said, data access requests can contain some extremely sensitive information and it’s important companies responding to such requests don't share information with the wrong person.

Regarding your question on data deletion; we abide by the retention policies chosen by our customers, which are typically much shorter than 3 years. For Sift specifically, the retention policy is indeed 14 days, after which point we automatically delete all the personally identifiable information we've collected on Sift's behalf. We'll be taking in your feedback, however, as this could be made clearer in both our privacy policy and our product.

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