[undefined3840]

The problem is compounded by the fact that students do not get to choose who their loan servicer is and thus a few servicers like Navient have a government approved monopoly on that business. Can look up many reports on their incompetence and misleading information that funnels students into repayment plans that maximize their own revenue.

[vonmoltke]

As far as I know Navient is the servicer for Federal loans. Who else is there since the change to DOE-only government loans?

[cableshaft]

Mine ended up getting shuffled around until it became Mohela. Once there it's stayed there.

Wikipedia: "The Higher Education Loan Authority of the State of Missouri, aka the Missouri Higher Education Loan Authority or MOHELA, is one of the largest holders and servicers of student loans nationwide."