[gavinjoyce]

Sorry, I meant to say we ship to production about a hundred times per day, not hundreds of times per day. We've shipped continuously since the very early days of Intercom. [1]

We have a solid CI/CD pipeline meaning that every good merge to master hits production a small number of minutes later. Most of these changes are pretty small, focused and routine, adding a new button behind a feature flag, a db migration, a bug fix.

These small changes add up over time to a steady stream of highly polished features and improvements.

[1] https://www.intercom.com/blog/shipping-is-your-companys-hear...