[jfc]

ProPublica reported that after they published this story, people eligible for free filing contacted TurboTax to get refunds. At first, they were able to get refunds of the fees that they paid but once word got out the customer service reps stonewalled them. So ProPublica invited readers to submit stories of their experiences with TurboTax customer service.

Quality journalism.

[epmaybe]

Not only quality journalism, but a really solid look at what modern data-driven journalism should be like.