[silencio]

it’s unclear to me what delivery customers are being charged, and for me the companies tried to leverage the “look how much business we’re sending you” into signing contracts. i refused and they took the listings down. so i didn’t really get a chance to find out where the customers are getting angry...

to be clear, i don’t think i’ve ever had a problem with payment - the couriers generally just paid whatever amount we rang up and asked for a receipt. i assume that gets passed to the customer.

would if i could look into the legality of things. i’m usually so swamped with life and i’m such small fry i get left alone fairly easily.