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drabadur | 6 years ago

Curious to know why MFA is only available in the most expensive category (PRIME)?

It seems like if I don't pay the full amount I don't deserve my budget to be as secure as possible. And this is a no go for me.

discuss

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shashank|6 years ago

Yeah, that's something we have received feedback about several times. The initial reasoning was something like this:

1: We didn't have MFA until we had PRIME. Generally speaking, we only add new features to our higher-end plans.

2: Our business model doesn't allow us to give away stuff for free. No ads, no selling data, simple subscription based pricing. MFA costs us money (SMS, phone calls).

So that's the logic, which I understand might not be very convincing. We are exploring making it part of our free plan, or a lower tier plan.

drabadur|6 years ago

Understandable, thanks for the extensive info! I think this should be included in the lowest paid tier, at the very least. Or disable SMS/phone calls and have people have the option to only use an authenticator app.