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sparaker | 6 years ago

1. Google search ads look like search results. While they used to not allow website owners to make their content look like their text ads. 2. Uber shows the rate (and eventually charges) for the maximum possible route from any two locations, when the actual route is generally smaller than that. 3. Amazon charges Import Fee Deposit based on a calculation and when less than that is actually charged, they don't refund it, unless someone actually asks them to.

It seems that world has fallen prey to the mindset, "Screw customer experience, let's extort the maximum amount of money we can."

Technology companies are no longer in the business of making things easier, instead they are in the business of making the most amount of money they can, while not loosing their business entirely. If these companies actually valued the consumer/customer in the past, they've certainly moved beyond that point.

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