[crdoconnor]

IME that culture, where it exists, varies from organisation to organisation and is driven from the top.

I think a lot of companies don't care about bugs as much as their developers do though, and that isn't necessarily irrational behaviour.

Some kinds of customer facing bugs really are ok to just let happen.

[falcolas]

> Some kinds of customer facing bugs really are ok to just let happen.

That's the exact mindset of the culture I mentioned. You can justify any kind of bug hitting production with it. It does the exact opposite of pushing things towards a better state; it aims for mediocrity.

Even if striving for zero bugs in production is functionally impossible, it encourages developers (and the entire company) to move towards quality, not away from it. Striving for 100% is what drives change.

[crdoconnor]

Correct, it aims for mediocrity. If the customer requested 50 McDonald's hamburger, is it a cultural problem that you're not delivering one steak?