[metalgearsolid]

Been there. Anecdotally, a good indicator of a feature factory is the turnover in marketing, a particularly gruelling department to be in when you are not finding any consistency with the message you've been tasked with communicating. That kind of situation is okay and perhaps even fun if you can count your colleagues with your fingers, but at companies larger than that, the general lack of understanding of what your software does is a kind of debt, perhaps even classifiable as technical debt.

I tried to raise red flags to my bosses when our colleagues in customer support we're making feature requests for features we already had. The company as a whole lacked the courage or enthusiasm to tackle those design flaws, and instead would request additional features. I tried really hard to fight for removing features too...