[pg_is_a_butt]

Account manager and support contract are sold together... $150,000/yr paid up front + 4% of yearly spend.

Seems insanely high, especially compared to the next step down which is only $250/mo per user... you could get by with a separate account with a single master user that controlled all the deployments and billing and only pay $3,000/yr. What you get for that extra $147,000+/year is that you talk directly with the lowest level engineer actually working on the problem rather than relaying messages that lose context... but you'll still need to know what you're talking about and be able to actually help the engineer rather than spin them in circles, or you'll be kept at bay.