My point is precisely that to me, "jgc" IS a random person. How the heck do I know who this person is.
It shouldn't matter, and it should not be required, that someone "known and important" within an organisation decides to start doing hands on tech support in social media following a PR disaster.
If "jgc" is actually someone important within this company then maybe after fixing this issue, they can then go fiox their tech support by setting up and ombudsman and get their PR disasters off the front page of HN.
For a regular generic Cloudflare customer like me, for personal use, jgc is one of the random Cloudflare person. I have started a spreadsheet with his name, email, comment link, and my copy of screenshot of comment; just in case if I need to email him anything in future.
andrewstuart|6 years ago
It shouldn't matter, and it should not be required, that someone "known and important" within an organisation decides to start doing hands on tech support in social media following a PR disaster.
If "jgc" is actually someone important within this company then maybe after fixing this issue, they can then go fiox their tech support by setting up and ombudsman and get their PR disasters off the front page of HN.
Swizec|6 years ago
davchana|6 years ago