[heyyyouu]

I like the ombudsman idea. A lot.

I am a tech executive in my company and my direct e-mail address is at the bottom of every Web site. Yes, this means I deal with routing all sorts of problems BUT I know instantly when there is a problem. Any problem. And I can actually help. But really it helps me with my job. It's win/win/win.

Plus, poor customer services is simply inexcusable -- you have to treat people the way you want to be treated. You're letting yourself and everyone else down otherwise. There is ethics and morals in business and they are important.

It doesn't have to be my way but there are definitely ways to do it, do it well and not break the bank.