[robinson-wall]

The interesting thing about working for a UK challenger bank - I now have visibility into all of the outages going on at large, high-street banks here.

Complete outages are rare, and well-publicised, but things go wrong a lot more[1] than you might think without any communications to customers that anything is wrong, sometimes outright denying[2] that there's a problem.

1: https://twitter.com/nickrw/status/1141058572547215360

2: https://twitter.com/nickrw/status/1164162320672669696

[twic]

IIRC the SLA for FPS is 2 hours. So if a bank stops processing them for an hour, that's within tolerance, and they don't need to tell anyone.

I think your point is that it's a very different mindset to the native internet world, and that is certainly true!