[traitsnspecs]

The interesting thing to me is that they had an open-source support business getting requests to buy their services, which the salesmen dropped because it wasn't the most lucrative deal they could be doing. But presumably there's a viable business in that particular type of support.

[SpicyLemonZest]

In my experience, those kinds of support contracts are mostly valuable (and mostly intended to be valuable) as a way to shove your foot in the door at large companies. Often they're not valued at all, and exist just as a legacy from when the company was younger and any sale was a good sale. It's not surprising to me that an incoming lead whose first question is "what are your prices" would be considered a waste of time.