[maemilius]

I use Keeper at my current job and find it to be a horrendously bad UX.

Off the top of my head:

1) The browser plugin is horribly written and has cause me numerous problems (Linux latop, YMMV), mostly related to performance and memory usage (both very bad).

2) Horrible 2FA management. You can configure Keeper to not ask you for your 2FA on a device for an hour, 30 days, or never again (iirc) and sometimes it'll just stop asking (like it did for me just now) or switch to a different 2FA for no obvious reason (I have both a security key and OTP).

3) Personal Opinion: I hate the layout of the "vault" and the browser extension's windows. I find all of them to be clunky and hard to use.

On the plus side, I do like how the actual records work. Most fields are optional and they have a decent custom field system. So, you can store pretty much anything in a reasonable way (from database credentials to PII, if you're into that).

[cybrdemo]

We use keeper at our company too and find quite the opposite experience.

The browser extension worked the best of any we trialed (this includes Dashlane, LP, Bitwarden, and 1Password).

Our users found the 2FA to be self explanatory and liked the option to use Yubikeys (when the platform supports it) and defaulting back to TOTP when not available.

The UI is simple and clear and as you pointed out the records are flexible.

Sharing is easy and the most robust of any solution we tested. (see what happens when a user you didn't intend to share with gets ahold of the share link in LastPass).

Data replication between uses and devices was near instantaneous with no user action to ensure the vault was in sync.

Additionally, we subscribe to BreachWatch and have gotten immense value in knowing that our users are not using breached credentials.

One final note from an enterprise perspective, the admin console for Keeper was clearly the easiest to use with the most features of any of the solutions we trialed.

[maemilius]

WRT 2FA, my problem is more in using it than managing the available options. As I mentioned, mine is constantly misbehaving and, without any action on my part, hasn't requested any of my configured 2FA options in, now, multiple days. I'm guessing I must have somehow changed the "don't ask me in" dropdown without meaning to.

WRT sharing, I can agree with that. LastPass's sharing isn't as robust, though I don't recall ever using share links. I don't like that Keeper doesn't tell you what record you just received, though. I already have many dozens of records and it can be difficult for me to find new ones that have been shared with me.

I've never had an issue with data replication on LastPass and haven't needed it with Keeper (I only have it on one machine, anyways).

I can't speak to the Admin UI's of either, though. I've never used them in an org setting. The closest I've come to that is the family account I manage via LastPass, which I imagine isn't the same as what you'd get with a full enterprise account.

All that aside, I'm glad that it's been working well for you and your org. I'm sure Keeper is fine (particularly on Windows or Mac) and that my experience is atypical, but it's still my experience with the thing. Unfortunately, I hate it.

[craiglurey]

Hi @maemilius I appreciate your feedback regarding the Keeper UI on Linux, 2FA etc. I’m the CTO of Keeper and I’m a Linux Ubuntu user myself. I would really appreciate if you could email me directly and we can troubleshoot the issues you are experiencing. Most of our users are on Windows or Mac, so perhaps there is something we need to check on for the specific Linux platform you are using. In regards to UI, also happy to share with you some of the updates in the works. If you email [e-mail] that would be awesome.

[kipchak]

Thanks for the feedback! The custom field system is intriguing but the rest sounds bad enough that getting people to actually use it would be difficult.

[craiglurey]

Hi @kipchak I think the comments above are very linux-user-specific so feel free to ping me directly and I’ll walk you through a demo of the full platform. [e-mail]