[michaelschade]

This is fantastic. I started Stripe's support team, built out our version of an internal tools team, and have since advised a bunch of mid-range startups on how to scale operations. Every company I've talked to is trying to figure out how to improve response times, but really lacks visibility into when load is coming in -- and especially any visibility into when it will come in.

The technical solution to modeling this out and providing more advanced forecasting is super interesting, and the product itself looks delightful to use (more than the spreadsheets our early support team used to be buried in navigating, at least :)

[johnjwang]

Thanks for the kind words! We've definitely seen a ton of small companies that started out with spreadsheets and internal tools. That's why we wanted to mimic the ease of use of Google Sheets while providing out-of-the box features that support teams usually ask for, like forecasting.