[rosybox]

You know, right now is not a time to be thinking about your ability to get the luxury service and goods you're used to. It's about us all staying alive and keeping each other alive and making it through this. Maybe you have to do with a little bit less than you're used to, maybe you don't think it's fair because you've paid $5 extra for your extra stream quality. None of us think what's happening is fair, but we have to accept it for what it is. Today isn't yesterday. Get your head straight.

[crazygringo]

First of all, that kind of tone is not appreciated here.

But beyond your tone, why do you think right now "staying alive" means that a business should be collecting an extra $5 per person, instead of it staying with people?

Considering the difficulties many people are going to have making rent etc... it seems like the default sympathetic position here should lie with the customer, not the business. To me, that's "getting your head straight." Siding with the common person over a corporation.

It baffles me how anyone could defend the current situation as an opportunity for more profits that customers should just shut up about.

[sgehly]

I don't mean to strawman but are you saying luxury businesses should be able to get away with not delivering on what their customers pay for because we are in an unexpected situation?

[miguelmota]

I'm no lawyer but I would think that there would be exceptions to their policies in times of crisis

[throwaway936482]

Yes because the luxury business customer's wants to have the UHD they paid a small sum for do not trump other people's needs to be able to work from home in order to eat and keep the real economy working because of a pandemic.

[wishinghand]

It's not like the employees of Netflix are the downtrodden proletariat. This company that spends billions on content can afford a few refunds.

Now if this was a similar comment directed at a co-op that had fallen on hard times, then your comment would be more appropriate.

[martin8412]

But this is a completely unnecessary measure. Most ISPs in the EU don't have any problems keeping up with the increased demand. To make matters worse most Netflix content is served directly from the ISPs network.

This is a retarded symbolic policy to make it seem like a certain EU politician is doing something, when in fact it makes no difference what so ever.

[pbhjpbhj]

How about next Monday, when all of the EU are trying to remote-school and remote-work simultaneously. Will there still be bandwidth to spare? (genuine question, I don't know the answer)

[deft]

Can I use this argument to the people/corporations I owe? "Oh just get over it and accept things, it's not yesterday anymore you can't just expect delivery on contracts!"

[pilsetnieks]

That's exactly what a force majeure is. It depends on the specific contract and the jurisdiction whether a pandemic counts as one but it very well could.

[dogma1138]

Really? ISP's don't seem to be having issues with bandwidth anywhere, the only party which might be affected by this is Netflix itself since it's costs have likely skyrocketed since the quarantine and self-isolation began.

[frostburg]

This is a new and surprising way to argue for corporations against people using a pressing external issue.

[goldenchrome]

Please don't be unnecessarily condescending on this forum. They're asking a simple question.

[massysett]

I think GP is probably being sarcastic...

[Dumblydorr]

So companies can charge for products they can't deliver? Why should consumers bear the full brunt of the contractual price and not receive promised goods? It's not like we are stealing refunds from ordinary folks, these are heartless corporations (in USA) who squeeze every dime they can.

[bluedino]

Like the travel industry does with their non-refundable charges?

[op00to]

This is a fake problem, as evidenced by many network operators commenting on Twitter that traffic is only slightly higher. If people are having problems, it’s because their ISP has oversubscribed the last mile and are defrauding customers.

[zuppy]

yes it is. i pay for 4k and my country has no problem with internet speed (we do have Gbps connections at home). this is not something we need.