[sgehly]

I'm not claiming that Netflix and other services shouldn't help out the ISPs, because you're right that WFH > Netflix, but if they can't deliver what their customers paid for, they should be sending partial refunds.

It's really the issue on the part of the ISPs for not being able to provide enough service to support everyone's internet activity.

If Netflix wants to help them out with that issue they also have to bear the cost of helping them out with that issue.

If a university closes because of the pandemic they sure as hell won't charge room/board, and (if they're kind) won't charge as much for online courses.

The price factor is irrelevant ("a small sum"), and if it is, Netflix should have no problem refunding "a small sum".