top | item 22874428

(no title)

jamiewildehk | 5 years ago

IMO they should handle secondary emails differently to primary emails. Some sort of in your face warming when you login to trello before the migration may be appropriate.

discuss

order

Wowfunhappy|5 years ago

Just to be fair/clear, I meant "secondary email" in terms of how the user treated it, ie they weren't actively using it log in and presumably didn't know it was still there.

As far as I'm aware, Trello didn't actually have one email marked as more important in any way. Although they absolutely should have.

I still think Atlassian should have been able to predict this situation, and should not have considered it acceptable.

BostonFern|5 years ago

I agree. The issue here is communication. There was a disparity of expectations, leading to loss of access.