[hummerbliss]

Swiggy (a deliver app in India) has very nice bot feature for handling most of the queries.

You don't have to type but select from bunch of choices and then the bot automatically does the needful.

Examples

Report an item is missing from the order. The bot pops ups the list - asks the user to select which item is missing - refunds automatically.

for most use cases I would rather have the bot do the work for me than having to talk to a rep.

[koolba]

That’s even worse because you have to squirm through seven variations of the same question to get to a live person.

It’s like chutes and ladders with the wrong answer taking you back to the start of the bot time waste loop.