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Does saying “Fuck You AWS” constitute offensive content?

100 points| jmdeon | 5 years ago |thoughts.josephdeon.me | reply

112 comments

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[+] jquast|5 years ago|reply
I made fourteen requests over sixteen days to delete my amazon.com account.

I followed up and re-submitted almost every day. Each time I was told to wait 24-48 hrs and someone would contact me to complete the process, and I would follow up 24 hours later to repeat the process over again when nobody contacted me.

When I finally gave up, Something like a week of 1+ hour/day chats, I deleted all of the information I had control over (address, CC’s, etc) to “anonymize” it at the very least. I then had a very juvenile idea to change my preferred first name to “FUCK” and lastname to “AMAZON” and made one last request.

Customer support deleted my account within the hour, no multi-step process, no “customer support specialist will contact you in 24-48hrs”, just an immediate deletion. Finally!!!

I’ve also learned a good lesson — delete any new online account after you create it, before conducting business. if it isn’t easy to do, then don’t use the service. Otherwise, create another. Most sites are just a button, or a chat request, but Amazon was very ridiculous, (equal to airbnb, which required me to send a photograph of myself and my DL, and then replied to say I have to wait another 90 days and do it again?!)

[+] oliwarner|5 years ago|reply
I think what we've learned is that if you start a new support ticket about the same thing, the old one gets ignored.
[+] CivBase|5 years ago|reply
All content is "objectionable" depending on the audience. We just have to trust our new Amazon overlords.

I like AWS and the general concept of cloud computing, but I'm extremely concerned about how difficult it appears to be to transition from one solution to another. As someone working on an AWS app, I'm worried about the possible day where my employer announces that we're moving everything to Azure or some other platform.

The lack of compatibility between cloud computing platforms makes it difficult to switch when issues like this come up. I suspect in most cases, it's just more economical to stick with the current provider and hope you aren't impacted in the future. Because of that, I doubt providers like Amazon see much immediate impact from things like this.

[+] simple_phrases|5 years ago|reply
These are the reasons that I refuse to build any of my projects on some cloud provider's special snowflake solutions.
[+] jascii|5 years ago|reply
"If this post gets removed then I know I have not fully achieved my ownership goal and it might be time to just host on a pi."

If the post does not get removed you do NOT know that you have fully achieved ownership. The simple fact that that clause exists means you do not have full ownership.

Hosting on a pi might not make much difference as most ISP's have similar clauses in their EUP's.

The only way to come close to "full ownership" I can think of would be by either owning the entire stack to the reader or maybe some encrypted p2p system. Does anyone have any practical suggestions?

[+] swiley|5 years ago|reply
Yes, put it on TOR. Even non TOR users will be able to see it since there are multiple gateways and if those are blocked people can always use tor themselves.

It’s pretty underrated, especially if you don’t have a public IP. Also using TOR helps people in dangerous situations.

[+] pmiller2|5 years ago|reply
Leaving aside whether the clause itself is objectionable, since when does "full ownership" mean you can do whatever you want? Am I allowed to drive my car on public roads without a license?
[+] cft|5 years ago|reply
These are rules specifically written for selective enforcement on case by case basis.
[+] cheez|5 years ago|reply
Thats it, move on
[+] pnw_hazor|5 years ago|reply
Doesn't matter:

"The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on the AWS Site. By using the Services or accessing the AWS Site, you agree to the latest version of this Policy."

Everyone uses AWS at the complete discretion of Amazon.

[+] distrill|5 years ago|reply
> Everyone uses AWS at the complete discretion of Amazon

Isn't this totally obvious?

What might be more interesting to note, and what the author is testing for, is if/when these cloud providers change the rules of their discretion often or abruptly. But of course we're all at the mercy of these private companies when we run on their hardware.

[+] dijit|5 years ago|reply
Well; speaking candidly: I once called one of our internal datacenters "trash" (for not meeting specifications, having no local support, overloaded switches and inconsistent hardware platforms) and I got a written warning for it.

So, yes. I would say it constitutes offensive content.

[+] gruez|5 years ago|reply
Isn't this totally unrelated? In your case it was your employer reprimanding you for your performance on the job. In OP's case it's him acting in his own capacity.
[+] teh_klev|5 years ago|reply
I ultimately got booted off twitter for a tweet that said:

"Dear @AmazonUK AI, please kill yourself now".

This clearly wasn't aimed at a human but their Artificial Intelligence.

Attached to the tweet (to provide the tweet with some context) was a screenshot of it recommending a whole bunch of those Hello and Chat type B-list celeb trash gossip mags. Items I swear I have never browsed for on Amazon, let alone a newspaper.

I was reported, possibly by @AmazonUK, or detected by Twitter's own idiot AI for "promoting or encouraging suicide or self-harm". FFS.

Despite my attempts to appeal I gave up. It counted towards my three strikes (one was a Frankie Boyle kinda joke about why no-one had had a pop at trump with a gun, buggered if I can remember the other, I think I may have used the "c" word).

Turns out I need to tailor things I say, that wouldn't be considered offensive in a Scottish pub, to Twitter's puritanical view of the world. But it's their shitshow and @jack can go fuck himself.

Edit: just to be clear, I've never encouraged anyone to kill themselves or "die in a fire". The Trump tweet was clearly a bad joke and in no way could be construed as encouraging anyone to try and assassinate the US President, nor anyone else. The "c" word was not aimed at anyone in particular other than the Scottish Conservative and Unionist party, who're pretty much considered fair game in Scotland.

[+] VectorLock|5 years ago|reply
It might have been less self-harm promoting and more conceptually correct to tell the AI to delete itself, instead.
[+] happytoexplain|5 years ago|reply
I was with you every step of the way until you lamented the puritanical rules. Your original example was indeed a dumb misunderstanding on their part. However, if you had addressed a real person that way, the reaction would not be puritanical. The other two cases sound potentially reasonable too.
[+] somishere|5 years ago|reply
to be fair, unless you're proletizing coe, there's not much considered offensive in a scottish pub
[+] freehunter|5 years ago|reply
So you told a support representative from Amazon (you should realize there are humans behind these accounts) to kill themselves, suggested someone should kill the US president, and "possibly used the 'c' word", and you're wondering why a US-based company might be offended by that?

That's basically a list of the three most offensive things you could possibly say in America. Of course you were banned for it.

[+] SamWhited|5 years ago|reply
Disclaimer: I'm not a lawyer.

My understanding is that when interpreting the law and legal documents like a ToS or EULA things within a list are interpreted to be related to one another. So objectionable" doesn't literally mean anything anyone finds objectionable ever in perpetuity throughout the universe, it means "this list is not comprehensive, other things like the things in this list count". If you added 'saying fuck AWS' to the rest of that list would it make sense in context? The answer is pretty clearly 'no', so that would not be covered. And before someone says "well some people probably thing swearing is as bad as the other things in that list", the law also frequently defines things like this in terms of what a "reasonable" person would think. There is wiggle room, but for things where it's easy to get general consensus, not a lot. Again, not a lawyer, grain of salt, all that.

[+] QuinnyPig|5 years ago|reply
I was wondering if they'd try something like that for https://www.lastweekinaws.com--it's critical of them, and they've had a few angles over the years to go after it (trademark, suspending the domain, etc).

Years into the experiment I can safely say that their tolerance for criticism extends far beyond what I'm willing to test out, as I am not a human dumpster goblin.

[+] all_blue_chucks|5 years ago|reply
Are there any hosting providers that claim the opposite? Who has a ToS that specifically allows the items in AWS prohibits?
[+] copperx|5 years ago|reply
The author should AB test two pages on different accounts: one insulting AWS and the other Bezos.
[+] mcs_|5 years ago|reply
Half of the spam I'm receiving comes from Amazom web services.

> I am Mark Ben John Bill. from FBI unit,i have been instructed by the FBI Director Christopher A. Wray, to inform you that out of our thorough investigation lately , we found out that one of the abandoned valid Packages such as ATM Cards And Consignment Boxes by diplomatic agents who complained that the beneficiaries failed to pay for the anti terrorist clearance certificate to guide and show that the fund is no way related to fraud or drug money,with the information we have here , we found out that one of the funds belongs to you and it worth the sum of $10.5 million US Dollars.

So, IMO, Fuck you AWS, I'm rich now!

[+] dangus|5 years ago|reply
I think the author is taking the legalese too seriously and reading too far into the phrase “otherwise objectionable.”

This is just a standard abuse TOS. Yes, “otherwise objectionable” casts a wide net, but I think in the legal understanding of the sentence it’s supposed to refer to “similarly egregious things that a judge would agree were in this same relative severity of abusive content.”

A judge wouldn’t simply allow “otherwise objectionable” to mean “literally anything.”

I would also point out that if you host abusive/illegal content on your own PC your ISP can shut you down just the same.

[+] IanGabes|5 years ago|reply
I think the legalese should be taken seriously!

For instance, we can draw a comparison to recent controversy with social media platforms. Do you think that social media platforms should be able to remove any content on their platform, regardless of legality? I believe that they can! Otherwise objectionable is hopefully that catch all.

I view the OP as a bit of a misguided test. The blog post, in all likelihood, will remain up. The control the authour speaks of will still remain in the cloud provider's hands.

[+] stordoff|5 years ago|reply
> A judge wouldn’t simply allow “otherwise objectionable” to mean “literally anything.”

Only matters to a limited degree when read in the context of:

> The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on the AWS Site. By using the Services or accessing the AWS Site, you agree to the latest version of this Policy.

If Amazon object to it, even if it isn't 'similarly objectionable', they can adjust their AUP to take it down.

[+] einpoklum|5 years ago|reply
Of course it does, it mentions Amazon, and that's quite offensive.
[+] atlgator|5 years ago|reply
Wear that on a t-shirt at AWS Reinvent and see what happens.