[bstockton]

I think this is a bit misleading. The metric is "problems" per 100 cars. That could mean the car's transmission gave out or it could mean there is a software bug or paint issue that is causing the driver problems. In the case of Tesla it could be the case a lot of problems are due to software bugs that can be corrected over the air seamlessly for free. I think classifying each problem into categories with associated weights would help to make the metric more meaningful

[mola]

Why? Because we're used to software bugs?

[bstockton]

What? Just saying a minor software bug (possibly Spotify not integrating correctly) is not the same as a transmission or brake failure. Also, in Tesla's case the minor bugs can be fixed relatively quickly and for free. I don't know what you're talking about being used to software bugs.