top | item 23863835 (no title) RotANobot | 5 years ago > I heard about a call center that rewarded customer service agents for short callsAlmost all call centres reward agents for short calls. discuss order hn newest sib|5 years ago Smart companies optimize something more like "percent of calls resolved on first contact" (or "1 - percent of calls requiring the customer to call back"). slim|5 years ago There's a target time. Something like 6 minutes. You can't just hang on customers thatoneuser|5 years ago [deleted]
sib|5 years ago Smart companies optimize something more like "percent of calls resolved on first contact" (or "1 - percent of calls requiring the customer to call back").
slim|5 years ago There's a target time. Something like 6 minutes. You can't just hang on customers thatoneuser|5 years ago [deleted]
sib|5 years ago
slim|5 years ago
thatoneuser|5 years ago
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