So, he used that practice to his advantage--by instituting a price matching system.
More like he used a price-matching program to swindle people.
Suppose you want a 512GB microsd card. You've heard through their ads Best Buy will match Amazon's prices, so you depart your house with cash in hand, happy you won't have to wait for shipping. You walk into Best Buy, pick a Sandisk drive off the shelf, and show the cashier that despite Best Buy listing it at $150, Amazon only charges $100, so please match their price.
Sorry says the cashier, this Sandisk 512GB U-3 V30 A2 Class 10 microsd card is model SDSQXBZ-512G-ANCMA, while the Sandisk 512GB U-3 V30 A2 Class 10 card on Amazon is model number SDSQXA1-512G-GN6MA so we can't price match.
Price matching means absolutely nothing when every single one of Best Buy's overpriced products has its own special model number that prevents them from ever having to price match anything.
For every instance of price matching I've done at BB, the attendants basically did a spot check of the title of the listing and never checked the model numbers.
Of course, sample size of 1 and it's quite possible that the employees at my local BB are just lazy to my advantage
I’ve had two interesting price match experiences at Best Buy.
The first is when I bought a vacuum cleaner. The web site said it was on sale for $50, so I went to the store to buy it. It was $100 in the store, so I made them price match themselves.
The second was with a MacBook power adapter. Future Shop, a Canadian store similar to Best Buy, had it for $95, Best Buy had it for $105. By getting Best Buy to price match, I got it cheaper because they will beat the price by 5%. Here’s the interesting bit though: Best Buy owned Future Shop at the time (they’ve since retired that brand), so once again they price matched themselves.
In both cases they did it without complaint, but they did verify the competing price, etc, as they should.
My pet peeve is when you have to have places price match themselves (in store Vs. online).
I was recently at Lowes, I had found a Saw Horse online at their website for $80 off, and tried to price match it to themselves but when the cashier looked it up it came back the store's price (even though I still had the page open on my phone, and at my home computer at home).
Then got treated like I was the one trying to pull a scam, rather than them discontinuing a sale mid-way through a work day, and me being caught by it.
That's common with some stores, like large department stores and mattresses being a common example. But the manufacturer has to be part of it.
And it's simply not common or widespread in electronics. Apple isn't doing it. Logitech isn't doing it. Etc.
There might be a few brands or product categories which do... but it's also not generally to avoid price-matching, but rather to sell a lower-quality product that Best Buy pays less for. They're not just slapping a different model number on it -- it also has less memory, or cheaper packaging, or a lower-quality screen, or whatever.
Depends what you're buying and how lucky you get I suppose. I've successfully price matched an SD card there, and a few other misc. items, for whatever it's worth.
In my experience they may be a little more careful when it's a large price difference. There are legit concerns that it may not be the same model/quality/etc.
Also TBF Sandisk makes this worse considering how often even inside best buy I'm scratching my head over why they have multiple items that have the same U/Class rating but different packing on the shelf.
I've had decent luck with BB Price matching since around 2010 or so, when they started worrying about Newegg/Amazon and were to some extent proactive about shifting their business model. On the other hand the types of items I've price matched tend to be specific enough that Part number shenanigans aren't a concern.
They did exactly this to me on a Dell Spectre laptop at the Bellevue Best Buy this year, and it felt very dishonest to me, since the items were clearly 100% identical except for some mysterious tweak to the model description. They also tried to get me to sign up for a credit card for a big discount, then denied the card despite my nearly perfect credit score. Weird experience... I have also found that their price matching is dishonest and inconsistent, and you have to be prepared to just drive to another store or come back another day. That said, I still shop at Best Buy because their website is accurate and usable, and often the demo products in the store actually work.
SD cards were one of the few items where this happened with non-special SKUs. Off the top of my head, the only other product segment this happened with was cheapo TVs. Almost everything else, if there was a model ID mismatch, there was some indication that it was a "Best Buy-only" model (if only because of minor differences). The vast majority of products could be price matched with Amazon, and customers took advantage of it quite often.
If you really want to see this strategy in action, try shopping for mattresses.
I was tolk that's how mattress sales work. They basically have their own specific SKU or line of name-brand mattresses and you can't directly compare or price match.
Similarly, my friend was a contractor and told me the paint manufacturers would have paint stores with good paint. The same paint was available cheaper at Home Depot, but the sku would be slightly different and the paint properties like thickness would also be cheaper (in the quality sense)
The OEMs (SanDisk, in this case)must be printing out disparate model numbers to facilitate this phenomena. The codes that don't match up are stock screen printing on the package and not some in house stickers that BestBuy cooks up to make it impossible to price match. OEMs could be sick of getting undercut at brick and mortars across the US because of Amazon.
The only time I took advantage of price matching, it ended up saving me money. The phone I was looking for was $250 on Best Buy website, but $220 from Amazon 3rd party sellers. I went to a Best Buy store hoping to get it for $220 and not having to wait for shipping. They actually price-matched it at $200 on the spot.
I worked at Best Buy #583 in Mt Laurel, NJ from 2001 or 2002 or until 2003 Or 2004, from age 17 until 20, I think. I started working in their PC repair area when it was still “Best Buy services,” black shirts instead of blue, a few years before the Geek Squad thing happened, and left a couple years after that transition. I went in to interview for the PC sales department, the manager thought I’d be better fixing computers, and it was the start of my whole career in technology.
Even back then, I remember a lot of their corporate-produced video content played at quarterly meetings would talk about the value in reinvention. They were very aware that companies that didn’t adapt to the market were doomed, they’d reference old department stores for comparisons. It’s not surprising that even though they stumbled for a few years, they still managed to turn it around.
I remember being very aware of the high production value of those same quarterly videos. They looked so expensive and were occasionally funnier than they had any right being. It stood out because we all felt under paid and under valued, we’d talk about how much those videos must have cost and how much we all could have used some help.
A few times a year, I still have anxiety nightmares where I’m late for a shift or I show up and there’s a line out the door and nobody to help me. Or there will be miles of racks of computers that need virus scans run and I have to do all of them before I go home. It was the most stressful job I’ve ever had, possibly the most stressful job I’ll ever have. It taught me more about troubleshoot software and dealing with angry people than I ever could have predicted. Simultaneously one of the worst experiences and a crucial one. Funny how that works.
This feels like a bit of a puff piece to me. Nothing in here felt "brilliant" to me. In fact, I'd argue Frys or Radio Shack did everything on this list better.
That being said, I do often prefer Best Buy to Amazon for tech things, for the same reason I prefer clothing stores to online shopping. For something that expensive and personal, I want to see it in person. I want to see if it'll fit (whatever that means... from sizing to the types of plugs, etc), see compatible products, etc.
I do love is how accurate their website is. It's usually right, and I'd love if more stores had an online way to see if something was in stock before I went all the way there. In my experience, Best Buy is the one that gets it right the most.
I've commented here a few times that Best Buy really has turned itself around and now offers a great shopping experience. I have a location nearby and every time I go in to buy something the employees are super helpful and knowledgeable. They also have a decent selection and can usually have a pickup item ready in less than an hour. Additionally, they will price match with Amazon on most things.
I'll choose them over Amazon any time if they have the item that I need (which they typically do).
Best Buy has the best curbside pickup program that I've experienced from any big box retailer. They became my "go to" place for buying anything electronic during the lockdown.
I just hope that experience continues to be solid now that their retail locations are open again...
I bought a laptop from Best Buy recently, and the limited amount of contact was great. Just pressed a button on my phone when I arrived, confirmed with the employee that the order was in-fact mine, and he put in my trunk without even getting close to me!
Curbside has been really excellent. I buy a thing online and less than half an hour later I'm back at home with the device. Makes me realize how much of my amazon shopping was because of the fast delivery.
Best Buy was probably saved by states enforcing sales tax on Amazon and similar online retailers. Even price matching doesn't work when your competitor has a 5-10% advantage.
Why doesn't Walmart complain every day that Amazon's a better tax cheat?
Mutually assured destruction?
The Land of the Giants podcast series also touches on Amazon's financing, capitalization.
Amazon's core innovations are, in order, 1) tax avoidance, 2) profits avoidance, and 3) treating knowledge workers as an inexhaustible resource to burn thru.
These days one of the biggest value adds of buying from Best Buy (over Amazon) is that you know you won't be getting counterfeit products. My confidence buying consumer electronics from BB is far higher than from Amazon.
Another massive halo for Best Buy in my opinion is their eWaste recycling program. Who else lets you take old gear, even big things like printers, and drop off to be responsibly recycled. It is crazy convenient and gives me a reason to shop there. Our store has shut down this due to COVID but I am looking forward to being able to recycle some more outdated IT gear when they resume. My dad has more eWaste staged in his basement to recycle as well.
Beside the click-bait title, it reflects an interesting feat. The turnaround of an electronic store in US where Amazon and Walmart are grabbing more and more market shares.
I am glad that Best Buy found a more profitable path.
I also bought my TV and replaced my microwave at Best Buy. The price was matching Amazon and I could see the products, and get them home.
Employees were friendly and helpful. It was a nice experience.
"fixed broken systems, like an internal search engine that gave bad data about which products were in stock;"
My Dad bought a TV at Best Buy several days ago. He looked for the model he wanted, couldn't find it. Went to the front desk and asked, they looked it up and sure enough it wasn't in stock. My Dad walks to the back of the store, finds the exact TV model he wanted with no assistance from any 'blue shirt'.
I wonder how much of Best Buy's success can be attributed to using 'emotional intelligence' to 'build relationships' with gullible people and sell $1,000+ HDMI cables to them. Does it happen a lot? Probably not. But selling one of those a week will likely pay for at least one salesperson's wage for that week.
I haven't shopped for myself at a Best Buy and years (and the last time I did, it was for CD/DVDs). And the salespeople trying to 'build relationships' with me are just awful. But that's likely because I'm a misanthrope.
I know what I'm getting into when I go to Best Buy. I'm going to go help a friend buy an overpriced laptop because they want my help since I'm an 'IT guy' and they want to shop at Best Buy for some reason.
Best Buy employees don't get commission. When I worked there 5 years ago, management encouraged us to add services to bulk up numbers, but employees never really cared because it never comes back to hurt them if they don't.
For those cables, I doubt you could find an employee that would recommend them to a customer. For accessories, the focus was more on the count attached to an order. Cheap HDMI cables were usually the recommendation because it would add something to the order and customers were more likely to get them over the $100 cables. Those overpriced cables are sold because there is always some customer that only wants to buy the best of the best and Best Buy is glad to help them with that.
So you are likely to get some salesman pressure, but it's not what people think it is. The pushing usually comes when you are checking out and they offer the protection plans. But again, if you tell them no, that's usually the last you will hear of it because it doesn't really mean much to an employee if they don't attach it.
You will find a crazy employee every so often that thinks acting like a car salesman will make them management's favorite person, but I think you could find those people at most jobs.
My entire cohort from when I arrived in late 2017 is gone from my home store, including people who were there before me. For sales and ops, at least, the wave that brought BB its renewed reputation ended around early 2019. A lot of the incentives disappeared, and pay just didn't keep in step with workload or need.
I invite anyone confused about how workers really feel to head over to the Best Buy subreddit. They got rocked, hard, by the shutdown policies, and I'm personally glad I was separated when I was.
Edit: Also, I didn't realize that this article was more than a year old. Joly is gone. Corie Barry, the former CFO, replaced him last winter.
I don't see how amazon is a monopoly. Sure, it has huge value due to the breadth of products and the number of consumers. But each consumer can shop at a different (or multiple) other stores and each seller can sell at multiple stores. No one is really locked in. Everyone is there because it is popular and good enough.
The only real "monopolistic" piece is the economy of scale. I almost never need to pay shipping on amazon because I can bundle multiple, even unrelated, items together. This potentially lowers their shipping cost and is one of the few things that would make be buy something from Amazon instead of a different retailer outside of convenience, price or security.
Best Buy has hardly any competitors. The next closest thing we have to an electronics store is a Microsoft/Apple/Sony store. Best Buy has partnerships with two of those, and I don't think I've seen more than 1 of the other.
Most other places you can buy electronics also sell milk, sweaters, or both.
Yes, it is instructive to look at the list of the worlds biggest companies. Sitting smugly at the top is Walmart; Amazon, for all its size and continuing growth, is nowhere near Walmart, although to be fair, it is second in retail
I wish Barnes and Nobles would find a strategy to combat Amazon competition. When I walk into a BN, it feels just like how Best Buy felt when it really seemed doomed (about a decade ago). BN is the only bookstore in many American cities, especially more rural ones, and I fear for a future in which the physical book buying experience is lost.
This article is very believable. These are basically the things I noticed about our local Best Buy. First, the associates got less pushy and more personable. And second, they'll price match Amazon. It's not really fair that they must compete with Amazon, they should cost a little more for the showrooming privilege, but I can totally see how that was the only real answer. Now I buy things from them that I would otherwise wait two days to get from Amazon.
Also, Amazon is making it more appealing since their own product quality is in the tank. I've said it before, I'll say it again, if Amazon doesn't figure out how to have a "Ships from and Sold By Amazon" option that guarantees no counterfeits, and no intermixing with 3rd party products, they're going to steadily lose customers. And once you lose the trust of those customers, good luck earning it back easily.
I use Amazon to check for a variety of reviews and comparison data. Then I see if my local Best Buy has it in stock and at a comparable price. I haven’t really had many nightmare Amazon scenarios, but Best Buy’s logistics/distribution feels “safer”, or at least equally safe.
I also haven’t had issues with Amazon’s returns, but have also had no issue with big ticket returns like TVs with Best Buy (I don’t think I’d buy a TV on Amazon). Mostly, the few recent times I’ve been at Best Buy have been a pleasure (not quite Apple Store, but good enough) and the in-person experience a real value-add, that the positive vibe carries to my online shopping habits
I just got tired of the FAKE apple product on Amazon - no matter how many times it said genuine it never seemed to be actually genuine. So I started buying more from apple directly, and other tech products from best buy etc.
Best buy is in a space that has so much fake garbage on Amazon it is astounding. USB 3.x (lie), xxWh (lie) and on and on.
I actually don't understand how amazon's systems can be SO bad at weeding out the scammers. Even more annoying, when you go to return something they do things like say - keep it (the junk) and here is your money back. Can't complain about the customer service but feels so wasteful.
Interesting perspective of a retailer that invested in its employees and found success. It's sad to see employee benefits and loyalty and an all-time low across society when just a generation ago it was so strong.
[+] [-] causality0|5 years ago|reply
More like he used a price-matching program to swindle people.
Suppose you want a 512GB microsd card. You've heard through their ads Best Buy will match Amazon's prices, so you depart your house with cash in hand, happy you won't have to wait for shipping. You walk into Best Buy, pick a Sandisk drive off the shelf, and show the cashier that despite Best Buy listing it at $150, Amazon only charges $100, so please match their price.
Sorry says the cashier, this Sandisk 512GB U-3 V30 A2 Class 10 microsd card is model SDSQXBZ-512G-ANCMA, while the Sandisk 512GB U-3 V30 A2 Class 10 card on Amazon is model number SDSQXA1-512G-GN6MA so we can't price match.
Price matching means absolutely nothing when every single one of Best Buy's overpriced products has its own special model number that prevents them from ever having to price match anything.
[+] [-] jedimastert|5 years ago|reply
Of course, sample size of 1 and it's quite possible that the employees at my local BB are just lazy to my advantage
[+] [-] Mister_Snuggles|5 years ago|reply
The first is when I bought a vacuum cleaner. The web site said it was on sale for $50, so I went to the store to buy it. It was $100 in the store, so I made them price match themselves.
The second was with a MacBook power adapter. Future Shop, a Canadian store similar to Best Buy, had it for $95, Best Buy had it for $105. By getting Best Buy to price match, I got it cheaper because they will beat the price by 5%. Here’s the interesting bit though: Best Buy owned Future Shop at the time (they’ve since retired that brand), so once again they price matched themselves.
In both cases they did it without complaint, but they did verify the competing price, etc, as they should.
[+] [-] Someone1234|5 years ago|reply
I was recently at Lowes, I had found a Saw Horse online at their website for $80 off, and tried to price match it to themselves but when the cashier looked it up it came back the store's price (even though I still had the page open on my phone, and at my home computer at home).
Then got treated like I was the one trying to pull a scam, rather than them discontinuing a sale mid-way through a work day, and me being caught by it.
[+] [-] crazygringo|5 years ago|reply
That's common with some stores, like large department stores and mattresses being a common example. But the manufacturer has to be part of it.
And it's simply not common or widespread in electronics. Apple isn't doing it. Logitech isn't doing it. Etc.
There might be a few brands or product categories which do... but it's also not generally to avoid price-matching, but rather to sell a lower-quality product that Best Buy pays less for. They're not just slapping a different model number on it -- it also has less memory, or cheaper packaging, or a lower-quality screen, or whatever.
[+] [-] kadoban|5 years ago|reply
[+] [-] csharptwdec19|5 years ago|reply
Also TBF Sandisk makes this worse considering how often even inside best buy I'm scratching my head over why they have multiple items that have the same U/Class rating but different packing on the shelf.
I've had decent luck with BB Price matching since around 2010 or so, when they started worrying about Newegg/Amazon and were to some extent proactive about shifting their business model. On the other hand the types of items I've price matched tend to be specific enough that Part number shenanigans aren't a concern.
[+] [-] williamstein|5 years ago|reply
[+] [-] homero|5 years ago|reply
[+] [-] bsanr2|5 years ago|reply
If you really want to see this strategy in action, try shopping for mattresses.
[+] [-] m463|5 years ago|reply
Similarly, my friend was a contractor and told me the paint manufacturers would have paint stores with good paint. The same paint was available cheaper at Home Depot, but the sku would be slightly different and the paint properties like thickness would also be cheaper (in the quality sense)
[+] [-] op00to|5 years ago|reply
[+] [-] beenBoutIT|5 years ago|reply
[+] [-] esalman|5 years ago|reply
The only time I took advantage of price matching, it ended up saving me money. The phone I was looking for was $250 on Best Buy website, but $220 from Amazon 3rd party sellers. I went to a Best Buy store hoping to get it for $220 and not having to wait for shipping. They actually price-matched it at $200 on the spot.
[+] [-] brianwawok|5 years ago|reply
[+] [-] brandnewlow|5 years ago|reply
[+] [-] beamatronic|5 years ago|reply
[+] [-] tw04|5 years ago|reply
[+] [-] 2OEH8eoCRo0|5 years ago|reply
[+] [-] lanius|5 years ago|reply
[+] [-] sickcodebruh|5 years ago|reply
Even back then, I remember a lot of their corporate-produced video content played at quarterly meetings would talk about the value in reinvention. They were very aware that companies that didn’t adapt to the market were doomed, they’d reference old department stores for comparisons. It’s not surprising that even though they stumbled for a few years, they still managed to turn it around.
I remember being very aware of the high production value of those same quarterly videos. They looked so expensive and were occasionally funnier than they had any right being. It stood out because we all felt under paid and under valued, we’d talk about how much those videos must have cost and how much we all could have used some help.
A few times a year, I still have anxiety nightmares where I’m late for a shift or I show up and there’s a line out the door and nobody to help me. Or there will be miles of racks of computers that need virus scans run and I have to do all of them before I go home. It was the most stressful job I’ve ever had, possibly the most stressful job I’ll ever have. It taught me more about troubleshoot software and dealing with angry people than I ever could have predicted. Simultaneously one of the worst experiences and a crucial one. Funny how that works.
[+] [-] gkoberger|5 years ago|reply
That being said, I do often prefer Best Buy to Amazon for tech things, for the same reason I prefer clothing stores to online shopping. For something that expensive and personal, I want to see it in person. I want to see if it'll fit (whatever that means... from sizing to the types of plugs, etc), see compatible products, etc.
I do love is how accurate their website is. It's usually right, and I'd love if more stores had an online way to see if something was in stock before I went all the way there. In my experience, Best Buy is the one that gets it right the most.
[+] [-] finaliteration|5 years ago|reply
I'll choose them over Amazon any time if they have the item that I need (which they typically do).
[+] [-] superwayne|5 years ago|reply
[+] [-] warent|5 years ago|reply
[+] [-] tchock23|5 years ago|reply
I just hope that experience continues to be solid now that their retail locations are open again...
[+] [-] FactCore|5 years ago|reply
[+] [-] ianhorn|5 years ago|reply
[+] [-] JamesSwift|5 years ago|reply
[+] [-] p1mrx|5 years ago|reply
[+] [-] specialist|5 years ago|reply
Why doesn't Walmart complain every day that Amazon's a better tax cheat?
Mutually assured destruction?
The Land of the Giants podcast series also touches on Amazon's financing, capitalization.
Amazon's core innovations are, in order, 1) tax avoidance, 2) profits avoidance, and 3) treating knowledge workers as an inexhaustible resource to burn thru.
[+] [-] Fauntleroy|5 years ago|reply
[+] [-] rietta|5 years ago|reply
[+] [-] alexpotato|5 years ago|reply
Who better to buy new electronics than someone who has:
- clearly bought electronics in the past
- is knowledgeable about e-waste recycling (guessing there is a strong correlation between this and disposable income)
- is now inside your store because you have an e-waste recycling program
This by itself would be a brilliant move.
[+] [-] llsf|5 years ago|reply
[+] [-] josefresco|5 years ago|reply
My Dad bought a TV at Best Buy several days ago. He looked for the model he wanted, couldn't find it. Went to the front desk and asked, they looked it up and sure enough it wasn't in stock. My Dad walks to the back of the store, finds the exact TV model he wanted with no assistance from any 'blue shirt'.
Sounds like they still have some work to do lol
[+] [-] aka1234|5 years ago|reply
I haven't shopped for myself at a Best Buy and years (and the last time I did, it was for CD/DVDs). And the salespeople trying to 'build relationships' with me are just awful. But that's likely because I'm a misanthrope.
I know what I'm getting into when I go to Best Buy. I'm going to go help a friend buy an overpriced laptop because they want my help since I'm an 'IT guy' and they want to shop at Best Buy for some reason.
[+] [-] Gamon|5 years ago|reply
For those cables, I doubt you could find an employee that would recommend them to a customer. For accessories, the focus was more on the count attached to an order. Cheap HDMI cables were usually the recommendation because it would add something to the order and customers were more likely to get them over the $100 cables. Those overpriced cables are sold because there is always some customer that only wants to buy the best of the best and Best Buy is glad to help them with that.
So you are likely to get some salesman pressure, but it's not what people think it is. The pushing usually comes when you are checking out and they offer the protection plans. But again, if you tell them no, that's usually the last you will hear of it because it doesn't really mean much to an employee if they don't attach it.
You will find a crazy employee every so often that thinks acting like a car salesman will make them management's favorite person, but I think you could find those people at most jobs.
[+] [-] bsanr2|5 years ago|reply
My entire cohort from when I arrived in late 2017 is gone from my home store, including people who were there before me. For sales and ops, at least, the wave that brought BB its renewed reputation ended around early 2019. A lot of the incentives disappeared, and pay just didn't keep in step with workload or need.
I invite anyone confused about how workers really feel to head over to the Best Buy subreddit. They got rocked, hard, by the shutdown policies, and I'm personally glad I was separated when I was.
Edit: Also, I didn't realize that this article was more than a year old. Joly is gone. Corie Barry, the former CFO, replaced him last winter.
[+] [-] WalterBright|5 years ago|reply
[+] [-] kevincox|5 years ago|reply
The only real "monopolistic" piece is the economy of scale. I almost never need to pay shipping on amazon because I can bundle multiple, even unrelated, items together. This potentially lowers their shipping cost and is one of the few things that would make be buy something from Amazon instead of a different retailer outside of convenience, price or security.
[+] [-] ilaksh|5 years ago|reply
The issue with Amazon is that they own the marketplace that they deliver on. The reason we go there is because it's the biggest market.
The solution is public distributed protocols to create public markets where you don't have to compete against the owner of the market.
[+] [-] hinkley|5 years ago|reply
Most other places you can buy electronics also sell milk, sweaters, or both.
[+] [-] prmph|5 years ago|reply
[+] [-] dimator|5 years ago|reply
[+] [-] rootusrootus|5 years ago|reply
Also, Amazon is making it more appealing since their own product quality is in the tank. I've said it before, I'll say it again, if Amazon doesn't figure out how to have a "Ships from and Sold By Amazon" option that guarantees no counterfeits, and no intermixing with 3rd party products, they're going to steadily lose customers. And once you lose the trust of those customers, good luck earning it back easily.
[+] [-] exabrial|5 years ago|reply
[+] [-] danso|5 years ago|reply
I also haven’t had issues with Amazon’s returns, but have also had no issue with big ticket returns like TVs with Best Buy (I don’t think I’d buy a TV on Amazon). Mostly, the few recent times I’ve been at Best Buy have been a pleasure (not quite Apple Store, but good enough) and the in-person experience a real value-add, that the positive vibe carries to my online shopping habits
[+] [-] donor20|5 years ago|reply
Best buy is in a space that has so much fake garbage on Amazon it is astounding. USB 3.x (lie), xxWh (lie) and on and on.
I actually don't understand how amazon's systems can be SO bad at weeding out the scammers. Even more annoying, when you go to return something they do things like say - keep it (the junk) and here is your money back. Can't complain about the customer service but feels so wasteful.
[+] [-] zzapplezz|5 years ago|reply