[finaliteration]

A couple of examples:

- I bought an Apple Watch through them that was the cellular version. There was some activation error with the carrier when we tried to set it up, and rather than the employee I was working with shrugging it off and saying, “Sorry, you have to call the carrier”, they handled it all for me and got it fixed before I left the store.

- I bought a Logitech mouse. It was having issues with the cursor stuttering. I went to return it, they went though the process in store of updating the firmware to make sure it was a hardware issue, and then they gave me a full refund and recommended another mouse (which I still have and love).