[csneeky]

After working on more than 20 green field projects over the 25+ years I've been a software engineer I can tell you that yes... all SDLC management tools suck at times, but also can be a great part of something very productive. It's how much they are tailored to the needs of the team and how practical their consumption is. I've been a part of projects where JIRA is a nightmare and part of projects where it is a blessing. Same goes for Trello, Asana, Confluence, "just github", etc.

I've also used JIRA where it is ONLY managed by the engineers and also when it is owned and managed by large teams of non-engineering stakeholders.

My 2-cents: When a project isn't going well it's the team that is deficient, not the software, in 99% of cases. Most of these tools can be customized (and combined with other tools if needed) to create something that works... and this varies on a project by project basis. It's not about the tool... it's about how pragmatic and adaptive a team can be as they apply them. Panaceas do not exist in this problem space.