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shazow | 5 years ago

I also had some bad experiences with Fastmail, they're very aggressive at shutting down your account if billing fails (expired cc) with zero warnings. Ended up missing emails on two occasions because of this (I was using fastmail for forwarding). For recovery, they offered to read my emails to confirm my identity which was the final straw. Related thread here: https://twitter.com/shazow/status/1021570521987731458

discuss

jvns|5 years ago

it's really worrisome that they offered to look through your email data to confirm your identity.

I'd be really curious to know more about what Fastmail does to safeguard customer data from malicious activity by employees.

shazow|5 years ago

Agreed! That's one thing that I know Gmail is _very_ good at, at least. I didn't get the impression that Fastmail cares particularly about that problem yet.