[swanson]

- Helped push for a shift in invoicing hourly to daily/weekly and then to "flat-rate for the whole team every month"

- Organized a professional development group to promote book clubs, meetups, etc within the company

- Helped marketing/sales folks update web pages to fix errors or "generic business language"

- Encourage and lead efforts to use off-the-shelf tools instead of homegrown internal tools

- Took meeting notes for all-hands meetings and published them internally

- Build relationships with non-technical staff so that you can later give them feedback about processes they control

These are some things I've done over 10 years at my company, so it's a long process!