Firing perfectionists is a strange signal. If the customers are sufficiently large, you should do everything possible to please them; beyond revenue, they are themselves an asset (sometimes a company is acquired for this only). In many industries it can take years to establish yourself as an approved vendor for a large org, and especially to a large enterprise company, this can be worth more than the underlying business. Not suggesting that’s the case for Base, but if you’re not gunning for an IPO, your exit strategy isn’t going to be one that necessarily resonates with a product or eng team.
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