[justingreet]

That's really interesting and definitely something worth trying. I wonder how the effectiveness of email changes with the goals for the user (play solitaire vs pay for a subscription, etc).

[smoe]

I think age plays also a role. I have met various young people who have't entered the "working world" yet, that only have an email address because they needed one for registration and to recieve some school related information. But it is percieved as something completely arcaic and they never use it for anything else nor check it regularly. All communication is via messangers or social media.

On the other hand also elderly are or could be moving in this directions. E.g. my mother getting an iPad and apps like Whatsapp have completly changed "computers" for her. From, being mostly a chore that you have to use, to something really useful for getting information and to stay in touch with relatives in other countries

[ghaff]

He does mention, somewhat off-handedly, that the lack of email makes password recovery harder. (Presumably impossible without some other communications channel like a phone number.)

And you really need to be able to recover account access for a paid subscription. It's probably also reasonable to assume that if someone is going to give you a credit card number and address, they're probably OK with giving you an email.

[londons_explore]

I run a site that takes payments for a subscription, but then just stores a cookie on the users machine proving they've paid.

It will give them the cookie again if they re-visit from any IP they've previously used.

It also re-gives them the cookie if they try to pay again with the same credit card.

Support just tells people to try to resubscribe if their subscription has 'vanished' - but it seems to happen to very few customers.

[MakeUsersWant]

How about you put the recovery code onto the invoice / credit card line?

[tapneal]

I would suspect brand too makes a difference in whether people will give away their email address.