[clinta]

This may be the only way to scale a service that is free to users. But once you are selling a product to paying customers, those customers need to be at a different tier with real customer support.

Those paying customers are already incredibly unlikely to be spammers. They cannot be handled the same way free accounts are.

[kmeisthax]

This is a cultural problem as much as an economic imperative. Apple and Google both run app stores with distribution rules, but Apple will bend over backwards to try and get you in compliance with their rules, while Google will just delete your Gmail. I've also heard far fewer reports of Apple iCloud accounts getting summarily deleted compared to Google or Facebook.