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kelseyhightower | 5 years ago
That's how you open doors for yourself. Many great Q/A and operations engineers started in tech support where they honed their troubleshooting skills.
2) Yes, I use to get those questions. My answer was, "I'm starting a family, and I'm looking for something a bit more stable, and bigger challenges than the ones I was getting on my own".
It's all about being able to demonstrate your skills. Some times it's whiteboard coding exercises or logging into a live system and "making it work". My IT certifications helped me earlier in my career and now things like GitHub and blog posts are a great way to showcase your skills.
3) Remember, you can always tailor your resume for the job you want. If you want to avoid looking over qualified, then re-frame your experience to align with the job requirements. Instead of "I ran a business doing X,Y,Z", you can re-frame it, "As a _ I did X,Y,Z".
During the interview you can show off your full skill set by giving deep answers demonstrating your understanding of the big picture and how to make a business impact.
If you ever want to discus this stuff further, shoot me a DM on Twitter, I've been where you are, and I know what's possible.
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