[tow21]

I think this is honestly a worry over nothing: this is very directly a sales tool to encourage spending on MS products.

What you are seeing is basically meaningless stats dressed up in pretty charts. There are enough pretty charts there to ensure that your organization is doing "better than a peer benchmark" on at least a few metrics.

Then the CIO is able to select the best-looking charts into his board presentation and say, "look guys, we are a really great IT organization that is using tools effectively, please give me more budget to go and spend"

And then some of that budget will get back to Microsoft.

I don't think any of the participants in this dance really believe these numbers actually mean anything, and if you suggested tracking individuals at this level I think you would get push back from the managers because it would be a waste of their time.

[minton]

In the attached video, they specifically mentioned tracking individuals as a good way to find engaged people in the organization.