[nnq]

...but you can find the motivation to offer a product that just works (mostly) perfectly and doesn't need support! Rarer updates, because you just need to test your things perfectly and ensure 99.9% of user will not need any "support". And shipping things that are "done" - they don't need upgrades.

If I find I actually need any kind of support with any service/product and I can't "just use it" then I start looking for an alternative product/service.

There's something rotten at the core of everything-as-a-service and continuous-improvement and growth-hacking and everything that comes with it... Most people actually like things that are done and stay done, most stuff doesn't need to need to be fixed, and it doesn't need to evolve or improve beyond the glacial pace needed to keep up working on the infrastructure it uses...

[cercatrova]

You need to make all your money up front with one time sales, whereas you can spread it out with a subscription. The former is much harder to make a living off of, which is why you see the proliferation of SaaS these days.