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tarstarr | 5 years ago
With respect to customer service for the end customer, this follows the same process as Stripe Connect. Depending on the type of connected accounts you choose, you can have either Stripe take on customer support for you entirely, or manage customer support yourself. While our bank partners power this product, they’re never interacting with end users at all: that layer, from a customer support perspective, is abstracted by Stripe.
Edit: made "connected accounts" lowercase.
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