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khalilovcmd | 5 years ago

I did actually, and their last email reply yesterday was:

"Got it! Let me know how I can help with the dispute process."

I didn't post that update on Twitter I think.

discuss

colechristensen|5 years ago

Are you in CA? File a complaint with the attorney general, they are breaking the law.

khalilovcmd|5 years ago

Ah, so we are incorporated in the Republic of Ireland, EU. I am talking to our lawyer today.

going_to_800|5 years ago

Complaining to Stripe is the best option. Most of their business is based on Stripe Connect. If they ban Baremetrics from the Stripe it will lose their business.

Buttons840|5 years ago

Wow. If I were in your shoes I would have gone from not wanting to call to being glad I get to call. Count your blessings, you get a chance to call Brian and give him and ear full. I'd tell Brian I'm recording the call as well.

tdeck|5 years ago

What's crazy is that they have to pay a fee if they lose a chargeback, so this is essentially a revenue-negative move in addition to being terrible PR.

Silhouette|5 years ago

They probably have to pay a fee even if they win a chargeback.

indemnity|5 years ago

It’s like he’s asking to be made an example of.