[usiegj00]

Hi guys--Jonathan here at Bare. I've forced everyone's hand on this because... whelp... we've recently acquired the business and we ended up finding that we can be critical to Stripe Webhooks processing for folks on the older Stripe API. We literally will take down your invoicing on Stripe when a customer cancels. Then we have the unsavory task of working with customers that have canceled, did not complete their deprovisioning and then flame us for causing them outages. I love a lively debate but if you're a customer and love us, reach out to me NOW and I'll hear your feedback. If you're not a customer, then please, please if you never want to talk to your vendor, please go to ProfitWell or ChartMogul. Patrick and Nick are great guys and are crushing it and will gladly take your business. We are getting eaten from the bottom by platforms AHEM Stripe that are inspired by us, folks that clone us and you can see from our revenue transparency that we're the last in line for making money. That is going to change--by helping customers that really want to make more... make more. If you'd like to give me direct feedback, give me a ring at 855 252 6050. (I'm also a CISSP™, CREST CRT™ and Brown Cybersecurity dude--so if you've any legislation that speaks to this, let me know--for you folks quoting CA--we have business customers and they are over 13.)

[teraflop]

In addition to the California law that has already been mentioned, would you care to comment on the Visa Product and Service Rules (which Stripe's TOS incorporates by reference) which state that if you process recurring payments, you must:

> Provide a simple cancellation procedure, and, if the Cardholder’s order was initially accepted online, at least an online cancellation procedure.

https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules...

[colechristensen]

In California it is illegal to not allow online cancellation for services signed up for online. No exceptions, it has nothing to do with children.

If I were your customer I would make a point of taking every legal avenue to punish you for this behavior, and the reasoning here guarantees I wouldn’t think of touching your product.

[tgtweak]

If I can delete my entire GitHub account and screw everything and everyone connected to it with a single red warning prompt you can bet your ass it's possible to online cancel a service that may in some edge cases affect a customer.

[cesher]

If you automated the on-boarding process to Baremetrics, you sure as hell can automate the un-boarding process.

Regardless, I don’t get why anyone uses Baremetrics, your dashboard is slow as shit and looks like your customer service is equally shit.

[rahimiali]

People are complaining that they don’t want to call you. And here you are asking people to call you.

[usiegj00]

Hiya--we're not a consumer service, so yeah, I'm asking people to call me. I'll respond a bit to this thread because HN is read by lots of folks, but it's also filled with trolls. Businesses talk to businesses. Especially when we're going to screw something up with low bandwidth communication. I'm a real dude and happy to chat to real folks running real businesses. Consumers should not be using our platform.

[icelancer]

Can only imagine how angry the original Baremetrics founder is watching you ruin his business' reputation in mere weeks.

[tgtweak]

> days

[jakelazaroff]

> we ended up finding that we can be critical to Stripe Webhooks processing for folks on the older Stripe API. We literally will take down your invoicing on Stripe when a customer cancels.

What does this even mean? Are you saying that if you remove a customer’s Stripe integration, it prevents them from being paid by their own customers?

[khalilovcmd]

I think he means if we are using their "Recover" product which I explained in my email that we absolutely don't use it.

https://baremetrics.com/features/recover

[DCoder]

I think what they mean is this: if you're dissatisfied with invoice PDFs generated and sent by Stripe, it's fairly common to disable the sending and use an integration [0] to generate/send them out instead. And then if you cancel that integration, oops, your customers no longer get their invoices.

[0]: https://stripe.com/partners/apps-and-extensions/invoicing

[supermatt]

For the sake of your business you need a buffer between you and the world.

> you can see from our revenue transparency that we're the last in line for making money

Maybe there are some social reasons for that. You've definitely lost face here.

[scoutt]

If you offer a very convenient frictionless entry, you have to offer a frictionless exit.

Otherwise it's way too difficult to interpret it as anything else but a cheap and very sad way to keep a customer. A really sad business practice.

[khalilovcmd]

100% in agreement, that's how I felt too.

[chris_wot]

Curious what you would do for someone who is mute. Would you make them call you?

[skellystudios]

Or far more common: someone who doesn't speak English

[justinclift]

... or any other medical condition which affects voice or hearing. Deafness, Laryngitis, etc.

[trungdq88]

Lol, I want this question answered.

[reaperducer]

Mutes already know how to use a TTY relay service.

[cannabis_sam]

Why are you guys obsessed with phonecalls?

[dave1999x]

No one believes you. Everyone sees this for what it is; a barrier to exit